Privacy Policy

1. Introduction

Welcome to OrderJam AI ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including placing orders via SMS.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, phone number, email address, and delivery address provided when you place an order.
• Order Information: Details of the food items you order, order history, and preferences.
• Communication Data: Records of your interactions with our customer support, including SMS messages.
• Technical Data: IP address, browser type, operating system, and device information when you access our website.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders efficiently.
• Customer Support: To provide assistance and resolve any issues related to your orders.
• Communication: To send you updates about your order status and important information.
• Improvement: To analyze and improve our services, user experience, and offerings.
• Compliance: To comply with legal obligations and protect our rights.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors and delivery partners.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• With Your Consent: We may share your information with your consent or at your direction.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our messages.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@orderjam.ai
• Phone: +1 (866) 605-8142

10. Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.